IT Engineer

Job Title: IT Engineer
Location: Western Cape —Piketberg

Job Purpose
The IT Engineer provides day-to-day desktop, network, and basic server support, split between remote support for most of the year and an onsite rotation at our Piketberg site during harvest season.
The role suits a hands-on, who can work reliably in a support driven, standby-ready environment while delivering consistent service across remote and onsite periods.

Key Responsibilities:
Remote & Desktop Support:
•Provide remote technical support to end users, mainly via Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
•Install, update, and maintain Windows desktops and laptops (Windows 10/11)
• Monitor client systems and devices using RMM (remote monitoring and management) tools
•Perform basic troubleshooting across network and infrastructure environments
• Escalate complex issues to senior engineers where required
Network & Server Basics:
• Support basic networking — Wi-Fi, routers, switches, cabling, and VPN connectivity
• Perform basic server tasks — restarts, checking backups ran, monitoring disk space, and simple troubleshooting
• Assist with configuration changes and system adjustments
Onsite Support ( Piketberg – Harvest Season):
• Travel to Piketberg for a 3-month onsite rotation each year during harvest season, when on-the ground support is busiest.
• Install and repair physical equipment, run or repair network cabling, and set up workstations
onsite.
•Provide face-to-face support to the local team during the rotation
Incident & Request Management:
• Log, track, and resolve support tickets through the service desk system.
•Ensure accurate documentation of troubleshooting steps and resolutions.
• Maintain communication with clients regarding ticket progress.
•Be available for standby duty outside normal hours when required
Client Environment Administration:
• Manage user accounts, permissions, and access requests (Active Directory / Microsoft Entra ID).
•Assist with device configuration and deployments.
• Support backup monitoring and basic recovery tasks
Documentation & Security:
• Keep client documentation, system diagrams, and password records accurate and up to date.
• Follow basic cybersecurity practices — secure password handling, applying updates/patches, and spotting phishing or suspicious activity.
• Handle client and user data responsibly and confidentially at all times

Qualifications & Experience:
•Matric (Grade 12)
•IT Diploma / Certificate or equivalent technical qualification.
•1 – 3 years' experience in a technical support or managed services environment.
•Previous experience in a managed service provider (MSP) environment.
•Experience supporting multiple client environments

Technical Skills:
Basic working knowledge of:
•Networking (LAN/WAN, Wi-Fi, VPN, TCP/IP, DHCP, DNS basics)
•Microsoft Environments (Windows 10/11, Microsoft 365)
•Windows Server basics (restarts, backups, health checks)
•RMM (remote monitoring and management) tools
•Monitoring and ticketing systems
•Basic cybersecurity practices (patching, antivirus, secure passwords, phishing awareness)

Advantageous Skills:
•Recognized IT certificate (e.g. CompTIA A+, Network+, Microsoft Modern Desktop).
•Exposure to cloud services (Microsoft 365 / Azure).
•Basic firewall or switch configuration.
•Experience supporting rural, farming, or agricultural-sector clients

Other Requirements:
•Valid driver's license and own reliable transport.
•Own smartphone for authentication apps (MFA) and to stay reachable during standby.
•Good troubleshooting ability.
•Strong communication skills.
•Ability to manage multiple tickets simultaneously.
•High attention to detail, especially when handling user accounts and permissions.
•Able to work independently and use initiative, especially during remote periods.
•Willingness to learn and adapt to new tools and client environments.
• Comfortable with light physical work onsite (e.g. cabling, carrying equipment, occasional ladder use)

To Apply, send your CV, Qualifications and latest payslip to raca@aaaa.co.za