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Supervisor: Quality Assurance

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Supervisor: Quality Assurance

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.


Position Description:

·        Implement and monitor the QA process (Internal call centres QA)

·        Conduct call assessments

·        Reporting

·        Trend Reviews

·        Coach staff for QA/Performance improvement

·        Staff training


·        Matric

·        Qualification in Call Centre Management

·        RE 5

·        RE 1 (advantage)

·        Recognised qualification recognised by FSB

·        3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

·        2 Years’ Call centre Supervisory experience

Send your CV and latest pay slip to

AtripleA Recruitment and Temps


Posted 2020-06-29

Please provide ALL the information requested below, to submit your CV:

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  • Either MS Word, PDF, Jpeg images or text (txt) files