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Service Delivery Manager (Telecoms)

Location not available
Service Delivery Manager
Market related

Our client in the Telecommunications Industry is looking for a Service Delivery Manager

Position Overview:

·         The SDM will be responsible to ensure that all SLAs are met for our service and support contracts.  SDM must maintain communication with clients and prepare and present service reports. 

·         Timely service delivery of customer solutions, accurate reporting, effective communication, team management and building solid relationships


Key Responsibilities:

·         Management of service delivery cycle 

·         Management of service assurance cycle 

·         Monitor overall performance of services and timelines to deliver 

·         Ensure efficient handover process between sales, procurement and finance 

·         Manage 3rd Party provider service delivery 

·         Establish long term relationship between yourself and the customer – driving customer loyalty Proactively looking at ways to increase efficiency or save costs 

·         Relevant reporting on process 

·         Incident & Request Tracking 

·         Stock Management

·         Account Management


Minimum Requirements:

·         Grade 12 Essential 

·         Telecoms industry experience non-negotiable (at least 4 years) 

·         Project Management & Service Management qualification / certification 

·         Solid understanding of Project Delivery cycle 

·         Exceptional problem-solving skills and the ability to work well independently as well as collaboratively with a team and customers Good verbal and written communication skills 

·         Code B driver’s license required 

·         Effective interpersonal and communication skills Analytical and strategic mind 

·         Customer driven


Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#ATripleA #recruitment #vacancy # Service#Delivery#Manager

Posted 2020-03-16

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