Client Care Consultant (Digital & Printing)

Client Care Consultant

Location: Pretoria

Salary: R8 000

 

 

Job Description:

·         To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience

·         Ensure all operational protocols are adhered to at all times

·         Identifying opportunities to improve the service process and customer experience

·         Handle challenging customers in a highly pressurized environment

·         Ensure SLA, ring time and abandoned rate within agreed norms

·         Capturing all customer interactions whether from email or telephonic on the CRM system

 

Educational Requirements:

·         Matric/ Diploma

Experience:

·         2-3 years previous experience in a Call Centre environment in sales or on-line support

·         Understanding of contact centre environment and technology

·         Preferably have a similar background in media or photography in general.

Skills:

·         Fully bilingual in English and Afrikaans in both verbal and written communication.

·         Computer literate

·         Conflict management

·         Quality & customer focused

·         Influencing and persuading

·         Overcoming objections and be assertive

·         Team player & can work independently

 

Working Hours:

·         Alternating weekly shift:  8:00 -17:00 and 8:00 -18:00

·         Alternating Saturdays: 8:00 - 14:00.

·         No Sundays or public holidays

 

Send your CV and latest pay slip to cathy@aaaa.co.za

AtripleA Recruitment and Temps

www.aaaa.co.za