<< Back to Careers

Bridge Desk Agent (Telecoms)

Location not available
Bridge Desk Agent

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.

Duties and Responsibilities

·         1st Line Support (Specific Desktop Support activities)

·         Monitoring of Alerts on Identified Systems

·         Log the Incident and assign to Incident Manager

·         Identify P1, P2, P3 and P4 Calls

·         Understand the Escalation Matrix for various Business Units

·         Understand the Work Instructions for various Business Units as they will vary for ticket assignment

·         Ensure that the End User always have a Ticket Reference Number for Queries

·         Identify Reference numbers on Toolset and Advise the User


·         Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer

·         Microsoft Literate 

·         A+, N+ Qualification

·         Desktop Support experience for 1st Line Support

·         Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.

Personal Attributes

·         Business written and verbal communication skills

·         Should exhibit excellent time management and organizational skills to complete the assigned work effectively

·         Honest and Trustworthy

·         Ability to work in a team and as an individual 

·         Ability to work under pressure and adhere to deadlines

·         Customer Service Oriented

·         Remain Calm under pressure and have patience

·         Adapt to Change

·         Heightened Listening Skills (Soft Skill)

·         Empathy to End User Situation/Challenge

·         Well Organised

·         Troubleshooting Skills


Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # Bridge # Desk# Agent

Posted 2021-08-20

Please provide ALL the information requested below, to submit your CV:

Attach the files below

Files must be:

  • Smaller than 3 megabytes each
  • Either MS Word, PDF, Jpeg images or text (txt) files