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UC Field Service Technician (Unified Communications)

UC Field Service Technician

Our client in the Unified Communications Industry is looking to hire a UC Field Service Technician.


Duties and Responsibilities

·         Responding to calls logged by clients.

·         Providing remote/telephonic support.

·         Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time.

·         Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time.

·         Understanding each client’s Service Level Agreement contract and adhering to the required service.

·         Scheduling and completing preventative maintenance, this includes compiling full maintenance reports after work is completed.

·         Advanced fault-finding.

·         Comprehensive knowledge of wiring, cable termination and best practice standards.

·         Video Conferencing and Audio-Visual Equipment Configuration.

·         Preparing properly before attending a site.

·         Liaising with suppliers and senior staff to resolve issues.

·         Doing installations when no Field Service work is required.

·         Programming of Crestron and Extron control systems for Boardroom installations.

·         Being available to work overtime when required.

·         Being available to travel for work when required.

·         Being on stand-by when required.

·         Completing training when not attending to a client.

·         Must be able to work and report without direct supervision.




·         Matric.

·         A minimum of 2-4 years audio visual experience.


Knowledge and Skills

·         Strong knowledge of Audio-Visual systems.

·         Crestron and Extron programming non-negotiable.

·         Basic Room control experience.

·         Audio experience including basic DSP programming.

·         Video Routing and switching experience.

·         Video Conferencing endpoint experience – Polycom, Avaya.

·         Good communication skills.

·         Proof of technical skills.

·         Good time management essential.

·         Good planning skills.

·         Strong attention to detail is essential.

·         Must have a valid Driver’s license & own vehicle.


Send your CV and latest pay slip to

ATripleA Recruitment and Temps

#atriplea #recruitment #vacancy # Company# Secretary# & # Compliance# Manager



Posted 2023-03-23

Please provide ALL the information requested below, to submit your CV:

Attach the files below

Files must be:

  • Smaller than 3 megabytes each
  • Either MS Word, PDF, Jpeg images or text (txt) files